CREATIVITY
EXPERTISE
“Creative service for small businesses, no bullshit”
People-First Approach
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Reliability You Can Count On
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A Focus on Quality
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Dream it We Do it
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COSTS ARE UPFRONT & CLEAR
People-First Approach · Reliability You Can Count On · A Focus on Quality · Dream it We Do it . COSTS ARE UPFRONT & CLEAR
Our Process
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TALK TO US
Tell the team what your goal is for the Month. Sales, Discounts, availability, or events Easter or Christmas. Whatever it is don’t be afraid to message us. The more information we have the more we can help.
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WHAT ASSETS
Ok, so you have chosen 16 assets for April. Ok so now we know what you need, we need to pull that together into content. Videos / images /Portraits / team shots / Videos. We can adjust your videos or we can create AI videos for your business. We have expertise in all areas including motion animation and Special FX. We love to story tell for your brand, this is when it can become powerful for your business, talking to your customers at a Brand Level.
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LETS GET IT RIGHT!
We ensure you are happy with your content and give you 2 passes before you give the OK. The first batch of images will be sent to you with a watermark to double check you are happy. If you are not ok, you have a second chance to update your content
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NOW YOU ARE GOOD TO GO
We do not access your Instagram / social media. We will send you a super simple pack that is easy to upload and go, Including your hashtags and calendar for the month. if you would like advice on what to Boost Via Instagram and Facebook to add additional promotions to your post, we can support you with this, target audiences for that month. This advice is part of the service. Any additional Instagram fees to BOOST / PROMOTE is your choice and Instagram. Again we love being transparent with you about costs on marketing for small business…Remember we get it !
EX GLOBAL BRAND CREATIVES
Using the same competitiveness, knowhow, leadership and software as
Nike / Disney / WPP / Land Rover / Moncler / LVMH
Representing local businesses
Terms & Conditions of Service
1. Introduction
These Terms & Conditions govern all services provided by Hello Crocodile (“we”, “us”, “our”) to the client (“you”, “your”).
By engaging our services or making payment, you confirm acceptance of these terms.
2. Scope of Services
Hello Crocodile provides creative services including:
Social media content
Digital design
Branding and visual identity
E-commerce content
Marketing and creative direction
The agreed scope will be defined prior to each project.
3. Fees & Payment (Upfront Model)
All work is delivered as fixed-price packages
No subscription. No ongoing commitment
Full payment is required upfront before any work begins
Work will only commence once payment has been received
Project timelines begin once payment and all required materials are received
All payments are non-refundable once work has commenced
4. Revisions & Approval (Project-Based Structure)
One (1) consolidated revision round per project (all assets)
Feedback must be submitted in one clear response
Included:
Text edits
Minor layout changes
Colour adjustments
Not included:
New creative direction
Full redesigns
Multiple feedback rounds
Additional revisions: £25 per round (full asset set)
Once approved, work is considered complete.
5. Project Timeline & Delivery Schedule
Questionnaire sent within 72 hours of payment
Client has 15 days to respond
Project completed within 1 calendar month of purchase
Hello Crocodile operates a 5 working day turnaround per phase
Delays in feedback may extend timelines.
6. Project Duration & Expiry
Projects are valid for 1 month from purchase
If delayed by the client, the project may be:
Closed
Archived
Requoted to restart
7. Delivery
Final assets are delivered ready for use.
8. Ownership & Intellectual Property
Rights transfer upon full payment
Hello Crocodile may showcase work
Source files are not included unless agreed.
9. Client Responsibilities
The client must:
Provide accurate materials
Have rights to all content
Respond in a timely manner
10. Third-Party Platforms
We may create content for platforms such as:
Instagram
Facebook
Shopify
We are not responsible for platform performance, restrictions, or technical issues.
11. Performance Disclaimer
No guarantees on results (sales, engagement, growth)
Outcomes depend on external factors
12. Liability
Hello Crocodile is not liable for:
Business losses
Loss of revenue or profit
Loss of reputation or data
Liability is limited to the amount paid.
13. Confidentiality
All client information is treated as confidential.
14. Eligibility (Age Requirement)
Clients must be 18+, or a parent/guardian must purchase the service
We do not contract directly with minors
Parents/guardians take full responsibility for projects involving under 18s.
15. Image Authorisation, Editing & AI Usage
By providing content (including via Instagram), you allow us to:
Edit and enhance imagery
Use content in designs
Apply AI-assisted tools
You confirm rights to all content.
16. Content Approval & Publication Responsibility
Once approved, content is accepted as final
Hello Crocodile does not publish content unless agreed
You are fully responsible for:
Publishing
Timing
Platform use
17. Branding Credit
All work includes:
“powered by hellocrocodile”
unless agreed otherwise.
18. Acceptable Use & Content Standards
Hello Crocodile provides services in accordance with generally accepted marketing and advertising standards.
We reserve the right to refuse or terminate any project that involves content which:
Is unlawful or promotes unlawful activity
Is offensive, abusive, or discriminatory
Promotes harm, hate, or harassment
Is misleading or deceptive
Infringes third-party rights
Breaches platform or advertising standards
We may decline any request that presents a reputational, legal, or ethical risk.
19. Governing Law
These Terms are governed by the laws of England and Wales.
20. Acceptance
By proceeding with payment, you accept these Terms & Conditions